Toll
Free Ordering in the US and Canada only 888-407-0296
Outside the US (731) 664-5774 or Fax (731) 668-4011
Mailing address:
Imperial Weapons
53 Brentmeade Dr.
Jackson, TN 38305
For a printable orderform Click
Here.
Email: imperial@imperialweapons.com
Confidentiality
Flatly stated; We do not sell or give any information
to outside sources and never will. All customer information is strictly
secret and kept on an internal server that is not connected to the internet.
Receiving your Order
When your order arrives, please check the box and
tape for damage or tampering. Should you discover evidence of damage or
tape tampering, check the contents before accepting the order. Should you
accept the order and later find it was damaged in shipment, contact the
shipper and then call us at 1-888-407-0296.
International Oreders
Customers outside United States of America need to
understand and comply with the following: We cannot be responsible for
any tariffs, customs restrictions or other regulations that apply in countries
outside the United States. We encourage you to speak with your custom office
if you have any questions. Laws are different in each country, and it
is the customer's responsibility to check with their Customs office to
see if your country permits the shipment to you of the product you are
buying. If for any reason the package is seized by Custom Officials,
we will not issue refund. The customer is responsible for any duties
and/or taxes.
Returns, Refunds & Exchanges
On receiving your order if you are not satisfied,
contact us within 7 days of receipt (as stated at the bottom of your invoice
that arrived in the box or by mail) to inform us of your return.
Then mail the item(s) back to us postage paid and insured, and we will
gladly issue a refund. Please include your invoice slip with return and
the reason for the return. Please remember to call first as any unauthorized
returns will be returned to sender. If you paid by credit card we'll credit
your charge account within 3 - 5 business days of receiving the item(s)
and inspection of the return. If you paid by check, you'll receive a refund
check within 10 business days. Shipping and handling charges are
not refunded.
NOTE: The item must be returned in ORIGINAL,
NEW, UNUSED (if this is not clear enough, call for further clarification)
condition with NO alterations or tampering of any kind, in ALL the original
containers (inner boxes must have NO mailing labels on them) and MUST be
accompanied by all parts, paperwork, labels, and any special packing material
that accompanied the product. Should the product be returned missing any
of the aforementioned items or in less than NEW condition, the cost of
the missing items and/or the cost to return the product to NEW condition
will be deducted from the customer's credit. Lack of care and/or failure
to follow these instructions can result in your responsibility for the
cost incurred to bring the product back to new condition, or it’s replacement.
It is the customer's responsibility to package the product for safe return
without damage to the product or its immediate container.
Please Note: There is a 15% restocking fee on
frivolous returns.
The products sold at this site are NOT toys! Imperial
Weapons, its employees, nor associated companies assumes no responsibility
for injury, damage or loss incurred by use of any merchandise sold via
this site. Products from this site will not be sold to individuals under
the age of 18 without permission and consent of a parent or legal guardian.
Compliance to local , state, and federal laws and/or statutes is the responsibility
of the purchaser. Purchase of merchandise from the Imperial Weapons implies
agreement and compliance to the above statements by purchaser.
| Home
| Contact Us |
Copyright © 2006- 2008. All Rights Reserved.
Imperial Weapons
|
